Returns Policy

1. RETURNS & CANCELLATIONS

Maple will accept the return of unwanted items within 28 days subject to the following conditions;

• The item must be unused and in its original condition.
• The item must be complete with all components returned.
• The item must be returned in its original packaging.

Please note, original delivery charges are non-refundable.

2. RETURNING AN ITEM

To arrange a return, please contact our team at sales@securedbymaple.com, quoting your order number and the item you wish to return.

Where possible, goods should be returned in their original packaging, complete with any accessories and documentation. Unless otherwise agreed, customers exercising their statutory right to cancel are responsible for the direct cost of returning goods.

Where goods are faulty, damaged or incorrectly supplied, Maple Fleet Services will cover reasonable return costs by prior agreement.

3. REFUNDS

Once a return has been received, Maple Fleet Services will assess the goods and process any refund due.

Refunds will be made using the original payment method, unless otherwise agreed.

Refunds for consumer cancellations will be issued within 14 days of receiving the returned goods.

4. FAULTY OR INCORRECT DELIVERY

If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible.

We will assess the issue and arrange an appropriate remedy, such as a repair, replacement or refund, in accordance with your statutory rights.

5. EXCLUSIONS

Certain products may be excluded from the standard change-of-mind cancellation rights, including goods made to your specifications or clearly personalised, where the relevant legal exemption applies.
This does not affect your statutory rights if goods are faulty or not as described.

6. CONTACT US

For returns, refunds or any questions regarding your order, please contact our sales team directly.