Delivery & Shipping Policy
At Maple Fleet Services, we aim to ensure that your order is processed efficiently and delivered safely.
1. STANDARD ORDER PROCESSING
Online orders are normally processed within [1–3 working days] of receiving payment confirmation, subject to product availability.
This delivery timescale does not apply to:
- Special order items
- Keyed alike or Master Keyed products
- Lead times for these products will be advised at the time of ordering.
Orders placed during weekends or UK public holidays will be processed on the next working day.
Should an item be unavailable or subject to an extended lead time, we will contact you to advise of the expected delivery date.
2. DELIVERY OPTIONS & TIMESCALES
We offer delivery to UK Mainland.
Our standard delivery service typically takes 24-48 Hours from time of dispatch.
Delivery times may vary depending on product availability and destination.
Where an estimated delivery date is provided, we will make reasonable efforts to meet it. Any agreed delivery deadline and your statutory rights remain unaffected.
3. DELIVERY CHARGES
Delivery charges are calculated based on product dimensions with the applicable delivery charge clearly displayed before you complete your purchase.
Additional delivery charges may apply to certain destinations, including the Scottish Highlands, offshore islands and Northern Ireland. Any applicable charges or restrictions will be communicated before an order is placed.
4. ORDER DISPATCH
Once your order has been dispatched, you will receive a dispatch confirmation by email. Orders are delivered by third-party courier services selected by Maple Fleet Services.
5. DELIVERY DELAYS
Whilst we aim to deliver orders within the stated timescales, occasional delays may occur due to circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will endeavour to notify you and provide an updated delivery estimate.
Where delivery cannot be completed within the agreed timeframe, you may have the right to cancel your order and receive a refund in accordance with applicable consumer legislation.
6. MISSING, LOST OR DAMAGED DELIVERIES
If your order has not arrived within the expected delivery period, please contact us so we can investigate with the delivery provider.
If your goods arrive damaged, incomplete or incorrect, please notify us as soon as reasonably possible, providing your order number and details of the issue.
Photographs of any visible damage may assist us in resolving your enquiry.
Where goods are lost or damaged in transit before delivery to a consumer, Maple Fleet Services will remain responsible in accordance with applicable consumer legislation.
Reporting an issue promptly will help us resolve it efficiently but does not affect your statutory rights.
7. INCORRECT DELIVERY DETAILS
Customers are responsible for providing accurate and complete delivery details when placing an order.
If you identify an error in your delivery information, please contact us as soon as possible.
We will endeavour to accommodate changes before dispatch, although this may not always be possible.
Additional delivery charges may apply where incorrect information supplied by the customer results in a failed delivery or the need for redelivery, where permitted by law.
8. RETURNS & CANCELLATIONS
For information regarding returning goods, cancelling an order or requesting a refund, please refer to our separate Returns & Refunds Policy.
Nothing in this Delivery & Shipping Policy affects your statutory rights under applicable UK consumer protection legislation.
9. CONTACT US
If you have any questions regarding your order or delivery, please contact our team.