Vacancy

Service Desk Coordinator

Location: Hinckley, LE10 3BY

An exciting opportunity to join one of the industry’s leading authorities on Commercial Vehicle Safety and Security Equipment as a Service Desk Coordinator.

Working as part of a dedicated team of individuals, the ideal candidate for the role of Service Desk Coordinator will have had previous experience working in a Customer Service Role, have a positive ‘can-do’ attitude towards logistical planning and be responsible for the cost-effective and efficient diary management of up to 20 mobile installation and service engineers.

Previous experience working in Logistics Management and a Customer Service Role are desirable but not essential.

Responsibilities – What we want from you

  • As a Service Desk Coordinator your daily duties will include; managing the incoming Repair Pool, cost effectively and efficiently scheduling service calls / repair requests in line with customer specific Service Level Agreements, liaising with other business departments to ensure that the correct parts are available for both first attends and re-attends, maintaining an accurate and thorough audit trail for each case and ensuring that all work from the previous day has been updated and closed down by the engineering team.
  • As part of a busy office environment you will also be expected to answer incoming telephone calls / emails, direct calls to colleagues and take messages where appropriate, deal with and communicate customer queries over the telephone / via email and provide customer status updates on past, present and future bookings.
  • Ad hoc duties may include carrying out and collating manual inventory stock checks for third party equipment and general administrative work.

 

Job Requirements – What skills you need

  • Good and clear communicator with an impeccable telephone manner (essential)
  • Proficient in Microsoft Office, Excel and Word (essential)
  • Customer Orientated and Proactive Decision Maker (essential)
  • An ability to interact with all individuals from all levels within the organisation (essential)
  • Desire and willingness to learn, self-improve and take on new tasks as and when required (essential)
  • Previous experience in a Customer Service and / or Logical Planning role (desirable)
  • A positive ‘can do’ attitude towards organisational / Logistical Planning (desirable)

 

Benefits – what you get from us

  • Salary £22,000 – £24,000
  • Company Pension Scheme
  • Perkbox Benefits
  • Tax Relief on Childcare
  • Discretionary Sick Pay Policy
  • Comprehensive Training ProgramProspect of further development and the opportunity to expand your knowledge and training to other areas of the Service and Engineer department.

 

Apply for this role here

Panel Van Box Van Truck TrailerRefuse Vehicle Tractor Unit
YesNo