Service Desk Coordinator

Location: Hinckley, LE10 3BY

An exciting opportunity to join one of the industry’s leading authorities on Commercial Vehicle Safety and Security Equipment as a Service Desk Coordinator.

Working as part of a dedicated team of individuals, the ideal candidate for the role of Service Desk Coordinator will have had previous experience working in a Customer Service Role, have a positive ‘can-do’ attitude towards logistical planning and be responsible for the cost-effective and efficient diary management of up to 20 mobile installation and service engineers.

Previous experience working in Logistics Management and a Customer Service Role are desirable but not essential.

Responsibilities – What we want from you

  • As a Service Desk Coordinator your daily duties will include; managing the incoming Repair Pool, cost effectively and efficiently scheduling service calls / repair requests in line with customer specific Service Level Agreements, liaising with other business departments to ensure that the correct parts are available for both first attends and re-attends, maintaining an accurate and thorough audit trail for each case and ensuring that all work from the previous day has been updated and closed down by the engineering team.
  • As part of a busy office environment you will also be expected to answer incoming telephone calls / emails, direct calls to colleagues and take messages where appropriate, deal with and communicate customer queries over the telephone / via email and provide customer status updates on past, present and future bookings.
  • Ad hoc duties may include carrying out and collating manual inventory stock checks for third party equipment and general administrative work.


Job Requirements – What skills you need

  • Good and clear communicator with an impeccable telephone manner (essential)
  • Proficient in Microsoft Office, Excel and Word (essential)
  • Customer Orientated and Proactive Decision Maker (essential)
  • An ability to interact with all individuals from all levels within the organisation (essential)
  • Desire and willingness to learn, self-improve and take on new tasks as and when required (essential)
  • Previous experience in a Customer Service and / or Logical Planning role (desirable)
  • A positive ‘can do’ attitude towards organisational / Logistical Planning (desirable)


Benefits – what you get from us

  • Salary £22,000 – £24,000
  • Company Pension Scheme
  • Perkbox Benefits
  • Tax Relief on Childcare
  • Discretionary Sick Pay Policy
  • Comprehensive Training ProgramProspect of further development and the opportunity to expand your knowledge and training to other areas of the Service and Engineer department.


Apply for this role here

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